Terms and Conditions — Misk Quran Academy
Free Trial Class
Your first class with us is completely free, with no obligations whatsoever. After the trial, you’re welcome to decide whether you’d like to continue with regular classes based on how the experience went for you and your family.
Payment Policy
Monthly fees are due at the start of each billing cycle. If payment isn’t received by the 7th of the month, classes will be paused until the balance is settled. If you’re facing any difficulty making a payment on time, please reach out to us right away via WhatsApp or email so we can work something out together.
Refund Policy
You may request to stop your classes at any point during the month. Misk Quran Academy will refund the value of any classes that have not yet been delivered.
Attendance Policy
- Teachers and students are expected to be present in the virtual classroom at least 2 minutes before the scheduled start time.
- If a teacher or student is unavoidably late due to an emergency, the teacher will make up the missed minutes in that same session.
- If either party needs to cancel or reschedule a class, they must notify the other side at least 5 hours in advance, either directly or by contacting our support team.
- If a student misses a class without prior notice or a genuine emergency, the teacher may end the session early and is not required to schedule a make-up class.
- If a teacher misses a class without prior notice or a genuine emergency, they are responsible for arranging a make-up session, and this may be reflected in their performance review.
Quality Control
To maintain the high standard of teaching our students deserve, some sessions may occasionally be observed by our quality assurance team or recorded for internal training and evaluation purposes. We also carry out regular teacher assessments and gather student feedback to continuously improve the learning experience.
Teacher Assignment for Students Over 13
Out of respect for our students’ comfort, male students aged 13 and above are paired with male teachers, and female students aged 13 and above are paired with female teachers. For students under 13, parents are welcome to request either a male or female teacher.
Public Holidays
As a Muslim academy, we observe the two Eids: Eid al-Fitr and Eid al-Adha. Classes falling on these holiday periods will be rescheduled, and teachers will coordinate with students to make up any missed sessions afterward.
Privacy Policy
Misk Quran Academy takes the privacy of both our teachers and students seriously. All personal information shared with us is treated as strictly confidential and will never be shared, copied, or used without proper authorization.
For any questions about these terms, feel free to reach out to us via WhatsApp or through our Contact page.